► Returns
You have 30 days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.
To initiate a return, please follow these steps:
Contact our customer service team at Support@Lovendure.com to request a return authorization.
Once your return is authorized, pack the item securely in its original packaging.
Include your order number in the return package.
Ship the item to the address provided by our customer service team.
► Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days (5 Days ).
► Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same item, contact us at Support@Lovendure.com with your order number and details about the product defect or damage. We will provide instructions on how to proceed with the exchange.
► Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
► Contact Us
If you have any questions on how to return your item to us, contact us at Support@Lovendure.com.